How it works
One message.
One trusted contact.
There is no ticketing system to learn and no queue to join. You have a concierge, and you have their number.
The process
Four steps, and you are only involved in the first.
Each step exists to remove a decision from your day. By the fourth, the only thing left for you is to know that it is handled.
01
Request
Members contact their private concierge by text, phone, email, or through a secure member portal.
02
Confirm
The concierge clarifies the request, timing, preferences, and estimated costs.
03
Coordinate
Apogee sources, schedules, and manages trusted providers.
04
Complete
The member receives confirmation, updates, and follow-through until the request is completed.
One message. One trusted contact. Everything coordinated.
Reaching your concierge
However it suits you
Members choose the channel. Most settle into text for speed and email for anything with paperwork attached.
01
Text
The most common channel. Short, specific, at whatever hour the thought arrives.
02
Phone
For anything with moving parts, or when it is faster to talk it through once.
03
Best for requests with attachments, itineraries or forwarded threads.
04
Member portal
A secure record of open requests, confirmations and preferences. Currently in development for members.
Response times vary by membership level and time of day. Private Access is supported during business hours; Executive Access and Private Office members have extended hours and priority handling.
Working together
A short list of mutual expectations
What we need from you
- The outcome you want, in whatever words come first
- Any hard constraints — a time, a budget ceiling, a preference
- Permission to spend up to an agreed amount without checking back
What you can expect from us
- Acknowledgement that the request has been received and understood
- An estimate of cost and timing before anything is committed
- A single confirmation when it is done, not a running commentary
Apogee Private Office may coordinate services through independent third-party providers. Service availability, pricing, licensing, insurance, and fulfillment remain subject to the individual provider’s terms and availability.
Not every request can be fulfilled — but every request gets a straight answer.
When something is unavailable, unsafe, outside a provider’s licensing, or simply not possible in the time available, we will say so and propose the closest alternative we can stand behind. Reach us at hello@theapogeeconcierge.com.
Request access
A quiet conversation is the place to start.
Tell us how your week actually runs. If Apogee Private Office is the right fit, we will say so — and if it is not, we will say that too.
Orlando, Florida · hello@theapogeeconcierge.com · (321) 287-9563